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Terms & Conditions

Velo 04 S.r.l. (“we” “us” “webshop” “Site”) and all the related services are made available to you in accordance with the Terms & Conditions below. Please read with care the following Terms & Conditions before placing your order with us. We suggest you to keep a copy of the Terms & Conditions for future reference.

Velo 04 S.r.l. is a trading name, registered in Milan – Italy under 50622382. Via Vallazze, 61 - 20131 - Milan - Italy. This is the office address in which we can't accommodate our customers, our warehouse is located in central Europe. VAT number 01655810198, Chamber of Commerce CR - 190933. In you have any enquiry don't hesitate to contact us by telephone (+39) 3756209004 or email: support@velo-04.com

UNDER AGE
If you are under 18 and would like to place an order on our site, you must first let your parents or guardian know about Velo 04 S.r.l.'s Terms & Conditions and Privacy Policy. We reserve the right to only accept orders placed by those over 18.

CHANGES
Every so often it is possible we might update the Terms & Conditions. Please read the Terms & Conditions and make sure to recheck it each time you place an order. If you are not satisfied with the changes made, we kindly ask you to immediately stop using our site. If your order is placed before any change is generated then it will not in any way affect that order unless law requires us to make the change.

REGISTRATION
It is strictly forbidden to provide us with false, fictional or altered information when placing an order and at the moment of your registration. All your data must be true and current. If any registration information you have provided us with changes, please inform us at once at the following address: support@velo-04.com.

Our registration requirements might also alter from time to time. Please take the time to read our Privacy Policy for information about how we use your data.

ELIGIBILITY TO PURCHASE
When placing an order on the site, you will be asked to provide us with all relevant details, such as your name, email and phone number, amongst others. In addition you will have to provide us with valid payment details, in which you certify to be the person recorded in the Billing information provided.

The Site is accessible only to customers who meet with Velo 04 S.r.l.'s terms of eligibility, those who have issued a valid payment method adequate to us and whose applications are acceptable to us. Velo 04 S.r.l. reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address.

Additionally you agree that we may use Personal information you have provided us with to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

ORDERS
All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers. Products are or can be in stock at the address of our suppliers. After your order is placed, Velo 04 S.r.l. will promptly prepare the delivery within the given time. Occasionally a delayed delivery can occur, Velo 04 S.r.l. keep the right to deliver the merchandise later than given on the website. Delivery times are only an indicator, not a proven fact. Velo 04 S.r.l. can deliver products later than anticipated but within reason: if we deliver later, the customer can cancel the order without any reason.

PRICING POLICY
Prices displayed on the Site are in Euros and are inclusive of VAT at the applicable rate. All prices and offers remain valid as advertised from time to time. The price showed in Euros of a product on the Site at the time the order is accepted will be honored, except in cases of patent error. We recommend to customers outside the EU to contact your local customs authority to determine a landed cost price prior to purchase completion and our customer service for shipping costs.

ACCEPTANCE OF YOUR ORDER
After placing your order, you will be sent an email acknowledging all the details you have provided us with. This email is NOT an admission of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and finalization of the contract between you and Velo 04 S.r.l. will be completed only when you receive and email from us in which we certify that the goods have been shipped. The sale contract is therefore concluded in Italy and the language of the contract is Italian, English or Dutch.

We reserve the right to decline an order if, for example, authorization for payment is denied to us, if shipping restrictions apply to a particular item, if the item ordered is out of stock or does not apply to our quality control standards, or if you do not meet with the eligibility criteria shown in the Terms & Conditions. We may also refuse to accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be accountable to customers or any third party for the withdraw of any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any material or content on the Site, refusing to process a transaction, unwinding or suspending any transaction after processing has begun.

PAYMENT
Payment can be made by Credit Card, Giropay, Paypal, iDeal or Sofort and all other methods which may be clearly displayed on the Site every so often. Payment will be debited and cleared from your account at the time of the dispatch of your order by Velo 04 S.r.l. You confirm that the payment method employed is yours or that you have been authorized by the owner to use it.

We take reasonable care to make our Site secure. The details will be fully encrypted and only used to process card transactions which you have initiated.

To guarantee you a protected, easy and secure shopping experience, Velo 04 S.r.l. Uses the Secure Socket Layer (SSL) technology. We take proper care in keeping the details of your order and payment secure however, in the absence of negligence from our part, we can not be held responsible for any loss you may experience if a third party procures unauthorized access to any data you have provided when accessing or placing an order from the Site.

GIFT CARDS
Velo 04 S.r.l.Gift Cards are subject to the terms and conditions below:

1. Gift Cards are valid for 12 months from the date of purchase.

2. Gift Cards can be redeemed against all products on the Velo 04 S.r.l.

3. Gift Cards are non transferable and may not be returned or redeemed for cash.

4. If your order exceeds the value of the Gift Card and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance.

5. If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders.

6. Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. The sender will be sent a copy as confirmation of dispatch.

7. Velo 04 S.r.l. is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.

8. Velo 04 S.r.l. is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

9. Velo 04 S.r.l. reserves the right to revoke a Gift Card if we believe such action necessary.

10. Sales tax and shipping is applicable on every product purchased using a Velo 04 S.r.l. Gift Card.

INSURANCE AND DELIVERY
Velo 04 S.r.l. insures each purchase during the time it is in transit. When the merchandise is delivered to the specified delivery address, we require your signature for the delivered goods. At this exact moment, responsibility for the purchased goods passes to you. If you have indicated a recipient who is not you as delivery address (for example as a gift), you accept the signature by them (or at that delivery address) as evidence of delivery and fulfilment by Velo 04 S.r.l., and become responsible in the same way as explained above.

INTELLECTUAL PROPERTY RIGHTS
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including the Software and all HTML and other code contained in this Site. All Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. We try to ensure that the information on this site is accurate and complete. We do not promise that the content is exact or error-free. Velo 04 S.r.l. does not promise that the functional aspects of the Site or content will be error-free or that this Site, the content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NO COMMERCIAL USE
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

YOUR ACTIVITY
You agree that you will be personally accountable for your use of this Site and for all of your communication and activity on and compatible to this Site. If we determine that you are or have been engaged in prohibited activities, are not respectful to other users, or alternatively have violated the Therms & Conditions, we may reject you access to this Site temporarily or permanently.

THIRD PARTY
We may include hyperlinks on this Site to other websites or resources operated by parties other than Velo 04 S.r.l. including advertisers. We have not reviewed all of the linked sites to, therefore we are not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

YOUR RIGHTS
You have certain rights under the law. In Italy these include:

1. All products you order through this Site will be satisfactory in terms of quality, right for their designed purpose, and will match any description given on this Site;

2. Certain remedies if a product is defective; and

3. A right to cancel any order within 365 days starting from the day after the date on which you receive the goods, and therefore receive a full refund even if it is not defective.

LIMITS ON OUR LIABILITY
We are not responsible for losses which stand outside our control, not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the Terms & Conditions where such failure is due to events beyond our legitimate control.

NO WAIVER
If you violate the Terms & Conditions and we take no action against you, we will still hold the right to use remedies in any other situation where you breach the Terms & Conditions.

GOVERNING LAW
The Terms & Conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant Italian law and the relevant courts of Italy will have exclusive jurisdiction.